---
title: "Help Scout integration"
description: "When Help Scout creates a contact, Cometly captures it as a Lead event with the original visitor journey attached. Even support-driven leads get tied back to the marketing campaigns that found them."
source: "https://www.cometly.com/integration/help-scout"
---

# Help Scout integration for Cometly

Pipe Help Scout-created leads into Cometly attribution.

When Help Scout creates a contact, Cometly captures it as a Lead event with the original visitor journey attached. Even support-driven leads get tied back to the marketing campaigns that found them.

- Category: Chat
- Connection method: OAuth

## What you can do

- Real-time sync of new Help Scout contacts into Cometly
- Stitched to the original ad click via the Cometly token
- Map Help Scout fields directly into Cometly event properties
- Track support-driven leads alongside marketing-sourced leads

## Setup (OAuth)

1. Open Apps & Integrations in Cometly and select Help Scout.
2. Authorize Cometly to access your Help Scout mailbox.
3. Pick the trigger and map contact fields.
4. Configure event mapping and the Cometly token.
5. Activate the event.

## Events

| Event | Description |
| --- | --- |
| New Contact | Fires when a new Help Scout contact shares an email. |