---
title: "Zendesk Chat integration"
description: "Cometly assigns each visitor a tracking token. When that visitor opens a Zendesk Chat conversation, Cometly captures the lead with the original ad source intact and surfaces it across attribution reports."
source: "https://www.cometly.com/integration/zendesk-chat"
---

# Zendesk Chat integration for Cometly

Track Zendesk Chat conversations as attributable leads in Cometly.

Cometly assigns each visitor a tracking token. When that visitor opens a Zendesk Chat conversation, Cometly captures the lead with the original ad source intact and surfaces it across attribution reports.

- Category: Chat
- Connection method: OAuth

## What you can do

- Real-time capture of Zendesk Chat-sourced leads
- Visitor-to-conversation stitching via the Cometly token
- Identify campaigns driving the most engaged conversations
- Optimize spend toward chat-driving creative and audiences

## Setup (OAuth)

1. Open Apps & Integrations in Cometly and select Zendesk Chat.
2. Authorize Cometly for your Zendesk account.
3. Pick the trigger and map chat contact fields.
4. Configure event mapping and the Cometly token.
5. Activate the event.

## Events

| Event | Description |
| --- | --- |
| New Chat Lead | Fires when a new Zendesk Chat lead shares an email. |