Buddy King

Account Executive

June 28, 2023

5 minute read

How to See Abandoned Carts in Shopify: A Step-by-Step Guide

As an e-commerce entrepreneur, abandoned carts are an unavoidable part of your journey. These are potential sales that were almost made but, for various reasons, the customer decided not to proceed with the purchase. Understanding your abandoned carts is vital to increasing your conversion rates, so it's essential to know how to view and interpret this data within your Shopify store. This article will provide a step-by-step guide to help you view abandoned carts in Shopify and extract actionable insights from the data.

What Are Abandoned Carts?

In e-commerce terms, an abandoned cart refers to a situation where a customer adds products to their online shopping cart but does not complete the purchase. The reasons for this can vary greatly, from unexpected shipping costs to website navigation issues. Abandoned carts represent lost sales, but they also provide a unique opportunity for businesses to understand why customers are not completing purchases and to develop strategies to win back these potential sales.

Accessing Abandoned Carts Data in Shopify

Below is a step-by-step guide to viewing your abandoned cart data within Shopify.

Step 1: Log Into Your Shopify Account

The first step is straightforward. Log into your Shopify account by entering your store's URL into your web browser, followed by '/admin' (e.g., www.yourstore.com/admin), and enter your login credentials.

Step 2: Navigate to the "Orders" Section

Once you've successfully logged in, look for the "Orders" option in your Shopify dashboard. This is located on the left-hand sidebar of the screen. Click on this to open the orders section.

Step 3: Select "Abandoned Checkouts"

Under the "Orders" section, you'll see an option titled "Abandoned Checkouts." Click on this to open the abandoned checkouts page. Here, you'll find a list of all the checkouts that customers started but didn't finish.

Step 4: Analyze Abandoned Checkouts

Each abandoned cart entry includes detailed information about the customer and their cart, such as the customer's name, email address (if provided), the value of their cart, and the time the cart was abandoned. This data can provide a wealth of information to help you understand why a cart may have been abandoned.

Interpreting the Data

Seeing the data is one thing, but understanding it and using it to benefit your business is another. Here's how to interpret the data you get from your abandoned carts:

Identify Common Patterns

Look for patterns in your abandoned carts. Are customers abandoning at certain times of day? Are they abandoning when shipping fees are added, or after seeing the total price? Are there specific products that are frequently abandoned? This can help you identify common issues and address them directly.

Understand Your Customers

The data can also help you better understand your customers. What products are they interested in? What prices are they willing to pay? What information might they be missing that causes them to abandon their carts? This can help you tailor your product offerings, pricing, and website design to better meet your customers' needs.

Reach Out and Re-engage

One of the most valuable pieces of information you can gain from an abandoned cart is the customer's contact information. If a customer has entered their email address but hasn't completed their purchase, you have a direct line to reach out to them. You can send reminder emails, offer discounts, or provide additional information that might persuade them to complete their purchase.


In conclusion, the ability to see and interpret abandoned carts data is crucial for any e-commerce business. By following the steps outlined above, you can gain valuable insights into your customers' shopping behaviors, improve your website's user experience, and develop effective strategies to reduce cart abandonment and increase sales. Always remember, each abandoned cart represents a potential sale, and with the right approach, you can convert these lost opportunities into actual revenue for your business.

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