Matt Pattoli

Founder at Cometly

March 19, 2023

8 minute read

The 7 Essential Metrics Every SaaS Company Should Care About

To succeed in the competitive software-as-a-service (SaaS) landscape, it's crucial to monitor and optimize the key metrics that drive your business. These metrics provide valuable insights into your company's performance and help you make informed decisions to grow and scale. In this article, we'll discuss the seven essential metrics that every SaaS company should care about.

  1. Monthly Recurring Revenue (MRR)

MRR is a critical metric for SaaS businesses, as it represents the total monthly revenue generated from your subscribers. This metric provides insights into the stability and growth of your recurring revenue stream. Track your MRR over time to identify trends, measure growth, and forecast future revenue.

  1. Annual Recurring Revenue (ARR)

Similar to MRR, ARR represents the total annual revenue generated from your subscribers. ARR offers a longer-term view of your company's revenue stability and growth potential. Comparing MRR and ARR can help you spot seasonality or other patterns that might affect your business.

  1. Customer Acquisition Cost (CAC)

CAC is the average cost of acquiring a new customer, including marketing, sales, and other related expenses. This metric is crucial for understanding the efficiency and effectiveness of your customer acquisition efforts. To maintain profitability, your CAC should be significantly lower than the customer lifetime value (LTV).

  1. Customer Lifetime Value (LTV)

LTV is the total revenue generated by a customer throughout their relationship with your company. This metric helps you understand the long-term value of your customers and informs decisions about how much to invest in acquiring and retaining them. A higher LTV indicates that your customers are providing more value to your business over time.

  1. Churn Rate

Churn rate is the percentage of customers who cancel their subscription within a given time period. A high churn rate can be a significant barrier to growth, as it requires constant acquisition of new customers just to maintain your current revenue. Monitor your churn rate closely and invest in strategies to reduce it, such as improving customer support or enhancing product features.

  1. Net Promoter Score (NPS)

NPS is a measure of customer satisfaction and loyalty. It's calculated by asking customers how likely they are to recommend your product or service to others on a scale of 0 to 10. A high NPS indicates that your customers are satisfied and more likely to promote your business through word-of-mouth marketing. Tracking NPS can help you identify areas for improvement in your product and customer experience.

  1. Sales and Marketing Efficiency

This metric, often calculated as the LTV:CAC ratio, measures the return on investment (ROI) for your sales and marketing efforts. A higher ratio indicates that you're generating more revenue per dollar spent on customer acquisition. Aim for a ratio of at least 3:1, which suggests that your sales and marketing investments are generating a healthy return.

By focusing on these seven essential metrics, SaaS companies can gain a deeper understanding of their business performance and make data-driven decisions to optimize growth and profitability. Regularly review and analyze these metrics to identify trends, uncover opportunities, and address challenges before they impact your bottom line.